3G Watchdog app for Android monitors your 4G/3G/Edge/GPRS data usage

FAQs

Frequently Asked Questions

  • Why do I need to grant a new permission on Android 6 Marshmallow and newer? Since versions 1.27.0 (Pro) / 0.43.0 (Free) 3G Watchdog offers on devices with Android 6+ a new, more accurate data usage counting method. This method is based on traffic information provided ...
  • What phones are supported? Most phones running Android 1.5+ are likely to be supported “out of the box” – if not, contact us and let us know your phone model and Android version. However: – Extra large screens ...
  • Problems downloading , installing or upgrading 3GW from Google Play Store (download stuck or unsuccessful after a few seconds, or install never completes). We are sorry you are having trouble with installing 3G Watchdog. The download/upgrade process is handled by your phone ...
  • Can I install 3GW on the SD card? According to Google, applications installed on SD cards will be interrupted if you connect via USB to a computer to transfer files or remove the SD card. Therefore applications installed as services (such as ...
  • May I purchase 3G Watchdog Pro via PayPal? (I’d like to purchase 3GW Pro but I have no credit card or no Google checkout account, or there is no Google Market in my country – what should I ...
  • I bought Pro, can / should I uninstall the free version? The free and pro versions are independent from each other, so you can uninstall the free version once the Pro version is installed (but you can also choose to keep them both ...
  • 3G Watchdog says my copy is not legal but I bought it 3G Watchdog checks periodically with the Google licensing server that the copy is legal. The period is automatically determined by Google and is around 1 or 2 days. When it happens, you need ...
  • I reset my phone / upgraded the OS and now 3GW says my license is not legal The Google Play Store identifies you as a customer via your Google account (not via your phone number or some other phone ID). You may install 3GW on several phones, ...
  • How to install the Sinhalese language 3G Watdog free and Pro have a translation in Sinhalese (Sinhala, spoken in Sri Lanka) since version 0.39.3, thanks to Pasindu Kavinda. Unfortunately Sinhala is not installed by default on most devices ...
  • Why isn’t Pro in my language when 3G Watchdog Free is? [Pro] 3G Watchdog Free has progressively grown to more than 25 languages over three years. 3G Watchdog Pro is a more recent (and diferent) program and so translations had to start ...
  • I want to contribute a translation, what should I do? Contact us and please specify if it is for the free or Pro version. Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new ...
  • Can I use an automatic Task Killer? We don’t recommend the use of an automatic task killer, for various reasons. If you still want to use one, make sure that the 3GW application and service are excluded ...
  • SIM cards and accounts [Pro] 3GW Pro automatically associates an account (settings + usage history) to each SIM card used in the phone. When you switch the SIM, the current account displayed switches too. Restriction:  Dual-SIM phones are not ...
  • SIM card migration [Pro] If you change SIM card while keeping the same operator and plan (for example if you renew the card, change the phone or SIM format), the identification number (IMSI) of your ...
  • Does 3GW count 4G/3G+/2G/GPRS In spite of its (historical) name, 3GW counts all kinds of mobile internet connections: 4G (LTE) / 3G+ / 3G / 2G (Edge) / GPRS, as soon as they are ...
  • Does 3GW count WiMAX? WiMAX usage is counted as mobile since 1.10.0 and is still experimental. Feedback is welcome. Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in ...
  • Does 3GW count roaming usage? 3GW counts separately local (domestic) and roaming usage. However the handling of roaming is still limited by comparison with local usage (no billing rules). The roaming usage graph and status text in the main screen roaming section ...
  • Can I set alerts for roaming usage? [Pro] If you defined a roaming quota (in 3GW Settings > Roaming) you can also specify an alert in % used. Prior to 1.26.0 it is done in the “Roaming” section ...
  • Is 3G watchdog accurate? (My billed usage doesn’t correspond to the usage reported by 3GW, why?) 3G Watchdog is based on the “raw” traffic as measured by the phone and so can’t do better than the phone ...
  • Is tethering usage counted by 3GW? If the connection from your phone to the internet is a mobile one, usage should be theoretically counted by 3GW, regardless of the type of connection between your phone and your computer. However, ...
  • Billing rules [Pro] The Pro version of 3G Watchdog distinguishes between measured and billable usages. The measured usage is the raw traffic between the phone and the Internet as observed from the phone. The billable usage ...
  • GB, MB, and KB data measure units Officially the GB, MB, and kB unit symbols are based on decimal arithmetics (1 GB is 1000 MB, 1 MB is 1000 kB and so on) whereas the GiB, MiB, and KiB ...
  • Usage prediction [Pro] 3G Watchdog Pro usage prediction capability is one of its most useful features. It is important for the user not only to know her/his current consumption, but also to anticipate its usage by ...
  • Incorrect usage count on the Galaxy Tab 10.1, 10.1N, 10.1v (and possibly 8.9) The Galaxy Tab 10.1, 10.1N, 10.1v, and possibly the 8.9 don’t work well with data usage counting applications. 3GW leverages functions provided by the Android programming interface, and apparently they ...
  • The usage % calculation is inaccurate? “The usage % calculation is bogus” – (variant of “The % is stalled at 0 [since the last upgrade or other conditions”) Unit symbols used in computing are misleading, because a ...
  • Can 3GW count per application? Yes since Android 2.2. However the figures reported by the Android system have been found to be rather inaccurate, see this FAQ entry for details. Share this:Click to share on Twitter ...
  • The % is stalled at 0 [since the last upgrade or other conditions] Check that you didn’t accidentally select GB (GigaBytes) instead of MB (MegaBytes) for the Quota in the Settings.. page (for example a quota of 500 MB would make sense but not 500 GB). Since 1 GB = 1024 MB, ...
  • Is usage by application accurate? [Pro] Is usage by application accurate ? Usage information is provided by the Android system, and unfortunately is rather approximative. As a rule of thumb global usage (as displayed in the main screen) ...
  • Why are usages by application sometimes shown in blue? The blue color is just a visual hint to highlight usages that have changed since the last refresh. It will disappear with the next refresh, unless the usage has ...
  • Can 3GW exclude certain types of usage (TV, sites, applications…)? In the Pro version 1.6.0+ applications can be excluded (i.e. not counted) in the usage by application total, but since usage by app accuracy is dubious this solution is not entirely satisfactory. Filtering by destination IP is hard since it would ...
  • Can I have a longer (one day) update period? (usually in order to save the battery). Currently the available update periods range from 30 sec to 1 hour. With an hourly period, 3GW runs 24 updates per day. Each ...
  • Does 3GW drain the battery? 3G Watchdog uses little battery, typically under 2%. To verify this, look at phone Settings > About phone > battery usage. You will see that most of the battery is used ...
  • Does 3GW keep the phone awake? Once at midnight for checking day change, and every 15mn for a few milliseconds as a mechanism to check the health of the 3GW service. Share this:Click to share on Twitter (Opens ...
  • Does 3GW access the Internet? 3GW free version doesn’t perform any network operation, and doesn’t exchange any data via any of your connections. It has not even the permission to transfer data over the network (only to ...
  • Does 3GW access my data? No. It counts network usage but doesn’t look at the data exchanged. And it can’t access your contacts, mail or any personal information on the phone (it has not the necessary permissions). Share this:Click ...
  • Usage Graph in version Pro Most data counting graphs (including 3GW free) represent directlyusage on a bar whose full span represents a 100% usage. 3GW Pro takes a different approach: the usage graph in the Plan and ...
  • Time Zone support [Pro 1.21.0+] Since version 1.21.0 (released very soon) 3G Watchdog Pro allows you to specifiy a Time Zone for your local/domestic and roaming plan (in 3GW Settings > Your Plan). This is ...
  • Backup / Restore – What does it save? [Pro] – The backup saves your settings and usage history (for all your SIM cards). It does not save the widgets, you’ll have to recreate them after a restore. – It is ...
  • Why does 3GW need to start automatically at boot? 3GW runs as an Android service in the background to count usage, so it must be started automatically at boot. Share this:Click to share on Twitter (Opens in new window)Click to ...
  • I love/hate the application icon In any case, it’s a matter of taste 😉 Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to email this to ...
  • Built-in mobile network enable/disable feature [Android 2.3 – 4.4] Since version 1.8.0 (Pro) and 0.34.0 (free) 3G Watchdog offers on devices with Android 2.3 (Gingerbread) a built-in mobile network enable/disable mechanism, compatible with the “Data enabled” aka “Use packet data” system ...
  • I want to set usage for my plan/week/month without changing the day history [Pro version 1.5.0+] Prior to version 1.5.0, manually setting the plan/week/month usage would not update the other period totals in order to stay consistent. Since 1.5.0 if you set usage (in the app ...
  • What is the “Restrict background data to WiFi” feature? [Pro version] The “Restrict background data to WiFi” feature (formerly named “Restrict to WiFi”) allows you to restrict data transfers done by selected applications while they are in the background. It has ...
  • SwitchPro widget & Airplane mode If you are using the SwitchPro application to toggle the Airplane mode, make sure that the following SwitchPro option for Airplane mode is deactivated/unchecked: “Turn off signal only (Airplane mode ...
  • I lose connection WIFI to 3G I loose connection when I switch from Wifi to 3G or vice versa / the 3GW icon doesn’t show up. This is a phone problem, not related to 3GW. Share this:Click to ...
  • APNdroid doesn’t correctly restore 3G This is not a 3GW problem, see the disclaimer! Share this:Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to email this to ...

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